Helping Us Support You Better

Peter Best Insurance is committed to supporting customers who may need additional help when managing their insurance. If you require extra support, either temporarily or on an ongoing basis, you can tell us through your online account.

This video guide explains how to update your additional support preferences, such as communication needs, accessibility requirements, or other circumstances that may affect how you manage your policy. You can select more than one option and update your preferences at any time.

With your consent, we’ll use this information to make reasonable adjustments where possible, helping us support you in a way that suits your needs.

If you’d prefer to speak to someone directly, our customer service team is available by phone, and live chat is accessible through your online account.

What Can You Update Via Your Insurance Account?

Depending on your policy type, you can:

• Update personal details and contact information

• Change vehicle or property information

• Add or remove drivers

• Adjust cover levels

• Update your preferences including auto-renewal service

• Update your Extra Support Preferences

• Live Chat with our agents, if you’re signed in, we’ll know it’s you

Most changes are processed within minutes during opening hours, and updated documents are available shortly afterwards.

If you need help at any stage, our customer service team is available by phone or live chat.