Helping Us Support You Better

We want every customer to feel fully supported when managing their policy.

If you need additional help, whether temporarily or long-term, you can tell us directly through your Performance Direct online account.

This video walks you through finding the Extra Support section, choosing the options that apply to you, and submitting your preferences.

Once you provide consent, we use this information to adjust how we communicate with you and offer additional support where needed.

What Can You Update Via Your Insurance Account?

Depending on your policy type, you can:

• Update personal details and contact information

• Change vehicle or property information

• Add or remove drivers

• Adjust cover levels

• Update your preferences including auto-renewal service

• Update your Extra Support Preferences

• Live Chat with our agents, if you’re signed in, we’ll know it’s you

Most changes are processed within minutes during opening hours, and updated documents are available shortly afterwards.

If you need help at any stage, our customer service team is available by phone or live chat.