existing customer contact

Existing Customers

Please use the information on this page to help answer any queries you may have.

Make A Claim 

Our specialist claims handlers are available 24 hours a day. Click here to find out how to make a claim on your policy.

Contact Us

If you have a question regarding your insurance policy or would like to speak to a member of our Customer Service team click here to find the most appropriate way.


If you have a question regarding your insurance policy, you may find the answer faster by using our FAQs.

Click here to go through to our FAQ pages.


If you would like to leave feedback, good or otherwise, please click here. You can also get in touch with a member of our specialist team who are dedicated to resolving any issues quickly and efficiently if necessary.


To find out more information about how to renew your policy or for any questions regarding your renewal invitation, please click here.


Click here to find Agreed Value and Cancellation forms.

If we have requested proof of No Claim Discount, information on how to supply this can also be found on this page.


In the unfortunate circumstance that you may need a breakdown recovery please click here.

Live Chat

The quickest way to get in touch is to try our live chat. We're here from 9am to 6pm, Monday to Friday and 9am to 12pm, Saturday. Click the green button on the bottom right of this page to start chatting. The button will display when an agent is available to help.